Seize Every Moment!
Making Every Interaction Count

In the game of business, every interaction is a chance to shine, to showcase your expertise, and to WIN BIG! Whether a warm smile or a seamless service delivery, each connection with your customers holds immense potential to turn into a fruitful partnership.

Let’s keep transforming connections into extraordinary success stories.

Seeds of Partnership: Planting the First Impression

From that initial interaction, a journey of trust, understanding, and collaboration begins. Make sure your first impression is one that resonates with your customer, building the foundation for a strong and enduring relationship. Convey your values, enthusiasm, dedication and skill through that initial encounter, setting the tone for a harmonious and fruitful partnership.

Beyond Transactions: Nurturing Trust, Attending to Needs

Gone are the days when a product was just an item on a shelf. Modern customers are looking for more than just a transaction. They seek value that goes beyond the surface. Embrace this shift by focusing on crafting solutions that resonate with your customers unique requirements.

The path to customer satisfaction is paved with personalization and solution orientated services. Beyond doing transactions, lets create tailored experiences for our cherished customers.

Customers;
The Growth Factor

Embracing a customer-centric approach isn’t just an act of kindness; it’s a strategic necessity. Our business success is intrinsically tied to how well we serve and satisfy our valued customers. Let’s strive to put the customers first in everything!

Our customers are the reason for our achievements. As we celebrate each milestone, let’s also celebrate their role in propelling us forward. Together, we create a thriving ecosystem where customer satisfaction is the heartbeat of our success.

Power of Customer Reviews

Positive reviews can elevate your business to new heights, while negative ones can lead to setbacks. It’s a headline battle you can win with outstanding customer service delivery.Your commitment to excellence will be reflected in the headlines that shape your business journey.

In a world where clicks evolved into conversations, and reviews becoming the new referrals, customers are the authors of your business story.

The difference Care and Attention Makes.

Customers value attention and care. When they feel valued and appreciated they will always return. Make every interaction memorable and build a lasting bond with your clients.

Customer Perception of Your Brand Matters

Leave No Room for Error: Mastering First Impressions
Master the art of ensuring that every customer interaction is flawless, leaving no room for error and securing your brand’s standing in the market.
Why first impressions are invaluable assets in the journey of building a strong and reputable brand.
Discover the pivotal role positive perception and trust play in brand success and how to establish it through impeccable first impressions.

The Lens of Perception: Why It Matters in Business

Your customer’s perception of your brand hinges on the service you provide. Their perception is important for success in business, that’s why delivering on expectations is paramount.
Customer perception is the linchpin for business success. Do you know what to do to shape the customers’ impression of your brand? Here are some strategies to consider.

The Lens of Perception: Why It Matters in Business

There is a pivotal moment where your organization’s reputation is on the line. Where your customers decide whether your service is a hit or miss. Strive to make a positive, lasting impression.

Exceptional Service = Exceptional Profit

Investing in and delivering exceptional service isn’t just a nice-to-have aspect of a business, it’s a strategic imperative. When businesses prioritize service excellence, they can expect to see an increase in revenue and overall business success. Disrupt the traditional view of service as a cost center and see it as a strategic asset.
Turn the spotlight on top-tier service provision and watch it illuminate your path to financial growth.

CSPN-Customer Service Professionals Network in Toronto, Ontario Canada

Since 2015, Laurinda has been a member of the prestigious CSPN-Customer Service Professionals Network in Toronto, Ontario Canada. This is an Association that brings together Customer Experience Professionals in North America and across continents and creates a platform for idea sharing and adoption of industry best practice. This year’s Annual Conference which was designed to…

Global Customer Service Week 2023: TEAM SERVICE

Global Customer Service Week (2nd – 6th October 2023) Celebrating and appreciating Our valued customers and followers. Together we’ve created a community that values exceptional service and excellence. Let’s continue to foster these connections and strive for even greater heights in the realm of customer service. Team Service isn’t just a theme; it’s a philosophy…

Leadership Training

LEADERSHIP and LEARNING are indispensable to each other. – John F. Kennedy   Regular refresher leadership programs for your top team are indeed very necessary. Enjoy excerpts from our recent Leadership Training Program and contact us for more details on how we can work together.

CHANGE Management Program

‘The world hates change, yet it is the only thing that has brought change’ Charles Kettering.   CHANGE is an inescapable part of our social and organizational lives. The nature of change in itself is complex and multifaceted and can have a significant impact on individuals, organizations and communities. Implementing change effectively can be challenging…

Facilitation of End-of-Year Retreat for Client

We had an amazing time with one of our top clients, facilitating at their end-of-year retreat.  

Customer Experience Training at OMA Logistics Ghana

Laurel Consult organized a training session for OMA Logistics, Ghana. Participants were engaged in best practices for enhancing customer experience. See below for some images taken during the event:

Upcoming Book Launch by Laurel Consult’s CEO

Thank You from Laurel Consult

Global Customer Service Week Celebration, Oct 5-9th

Introducing “Laurel Inspirations”

We are excited to announce the launch of our new weekly motivational message series titled “Laurel Inspirations”. The series will offer weekly motivation and inspiration that will be beneficial to both individuals and organizations. The first post of the series will be published on October 01, 2020. Stay informed by visiting our social media pages…